Refund policy

RETURNS & REFUNDS POLICY

CHANGING YOUR MIND

You can cancel your order and request a return within 14 days of receiving it. You do not need to give us a reason.

After telling us that you wish to return an item, you have a further 14 days to send it back.

To start a return, please contact us through our Contact page and include your order number. We’ll provide the return instructions and return address. Please do not send an item back without contacting us first.

Items may be tried on as they would be in a shop, but should otherwise be returned unworn, unwashed and in their original condition. We may reduce the refund if an item has been used or handled beyond what is reasonably necessary to inspect it.

Customers are responsible for the cost of returning non-faulty items. We recommend using a tracked service, as the item remains your responsibility until it reaches us.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and details of the problem. We’ll arrange an appropriate replacement, repair or refund and cover reasonable return costs where a return is required.

REFUNDS

Once we receive your return, we’ll process your refund within 14 days. Refunds will be issued to the original payment method.

For cancelled orders, we’ll also refund the original standard delivery charge. Any additional amount paid for an enhanced delivery service will not be refunded.

This policy does not affect your statutory rights.